Terms & Conditions of Installation
Last updated: [Month] 2025
1. Scope of Work
- Polar Heating & Cooling (“we”, “our”, “us”) will carry out installation work as detailed in the agreed quotation.
- Any additional work requested that is not covered in the original quote may be subject to additional charges.
2. Quotations & Pricing
- All quotations are valid for 30 days unless otherwise stated.
- Prices are subject to change if unforeseen conditions arise (e.g., access issues, asbestos, or additional materials required).
- VAT will be charged at the applicable rate unless otherwise stated.
3. Access & Site Conditions
- The customer is responsible for providing safe and reasonable access to the installation site.
- Any delays caused by restricted access or unsafe working conditions may incur additional costs.
4. Permits, Planning & Regulations
- It is the customer’s responsibility to obtain any necessary planning permission, landlord consent, or listed building approvals before work begins.
- All installations will be carried out in accordance with current building regulations, gas safety, F-Gas, and electrical standards.
5. Installation Timeline
- We will make every effort to complete work within the agreed timescale but are not liable for delays caused by third-party suppliers, weather, or other events beyond our control.
6. Payment Terms
- A deposit may be required prior to work commencing (amount detailed in the quote).
- Final payment is due upon completion of works unless otherwise agreed in writing.
- Late payments may be subject to interest charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
7. Warranties
- We provide a 12-month workmanship guarantee from the date of installation.
- Manufacturer warranties on boilers or AC units vary by brand and model. Details will be provided at time of install.
- Warranties are void if units are tampered with, not serviced as required, or used outside of their intended purpose.
8. Servicing & Maintenance
- It is the client’s responsibility to maintain equipment and arrange annual servicing to keep warranties valid.
- We offer servicing packages and will advise on recommended maintenance schedules.
9. Liability
- We accept no liability for any indirect or consequential loss, damage, or injury resulting from installation or use of equipment, except where caused by our negligence.
- We are fully insured for public liability and professional indemnity.
10. Cancellations
- Cancellation must be received in writing at least 48 hours before the scheduled installation date.
- Any special-order equipment or materials already purchased may be chargeable.
11. Commercial Work – Additional Terms
- Where work is undertaken in a commercial setting, additional risk assessments and RAMS may be required.
- Commercial clients may be subject to staged payment terms and additional contract conditions as agreed in writing.
12. Disputes
- Any complaints or disputes should be raised with us directly and in writing.
- We aim to resolve issues quickly and professionally. If not resolved, we may refer the matter to a registered dispute resolution service.
Finance Terms & Conditions
Finance is provided by Kanda (Kanda Products & Services Ltd), an authorised and regulated credit broker, not a lender.
1. Eligibility
- Finance is available to UK residents aged 18 or over, subject to status and affordability checks.
- A soft credit check may be performed when you apply, with no impact on your credit score unless you proceed.
2. Finance Provider
- Finance for Polar Heating & Cooling installations is offered through Kanda, a third-party credit broker.
- Full finance applications are handled securely via Kanda’s platform at the time of quotation.
3. Repayment Terms
- Finance options typically range from 3 to 10 years, with both interest-free and interest-bearing options depending on the loan amount and customer profile.
- Example: Installation from £1,750 — representative finance available from £37.39/month over 60 months (subject to approval).
4. Deposit & Payment
- A deposit may be required, depending on the finance product selected.
- No installation work will begin until the finance agreement has been approved and any required deposit is paid.
5. Cancellation & Cooling-Off Period
- You have a 14-day cooling-off period after signing your finance agreement during which you can cancel without penalty.
- If cancelled after installation has begun, you may be liable for any completed work or non-refundable costs.
6. Warranty & Ownership
- Equipment remains your property once finance begins. Warranty terms are unaffected by use of finance.
- Standard manufacturer and workmanship guarantees still apply.
7. Complaints & Disputes
- For finance-related complaints, please contact Kanda directly.
- For product or installation complaints, contact Polar Heating & Cooling using the details below.
Flexible Finance Options for Installation
Spread the cost of your new air conditioning or boiler installation with low monthly payments through our finance partner Kanda.
Example Offer:
Installation from £1,750
Pay just
£175 deposit, then
£37.39/month over 60 months
Total repayable: £2,398.40
(Representative example — actual terms may vary)
- Quick and simple online application
- Instant decision with no paperwork
- No impact on your credit score (soft search)
- Flexible repayment terms from 3 to 10 years
- Available for domestic and commercial installs
📞
0330 043 4998
✉️
info@polarhc.co.uk
Who provides the finance?
Finance is arranged through Kanda, an FCA-authorised credit broker. You will be redirected to their secure online application at the time of quotation.
Important Information
Polar Heating & Cooling Ltd is an
Introducer Appointed Representative of
Kanda Products & Services Ltd, who are authorised and regulated by the Financial Conduct Authority (FCA FRN 920795).
Finance is subject to application, status, and affordability checks. Terms and conditions apply.Contact Us
If you have any questions about these Terms & Conditions, please contact:
📞 0330 043 4998
📧
info@polarhc.co.uk
